Frequently Asked Questions
Everything you need to know about your Collegium order.
What is the typical shipping timeframe for an order?
Standard domestic orders are processed within 2-3 business days. Once shipped, delivery typically takes 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by country and typically take between 10-21 business days. Please note that custom duties may apply.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of delivery. Please ensure all tags are attached to be eligible for a full refund.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Where are Collegium products manufactured?
Our collections are designed in-house and produced in high-standard facilities that prioritize premium materials and ethical craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.